As our collective attention begins to turn towards the
future and the post-pandemic period, many questions arise. Here I would like to
address two: How do we navigate to a new landscape? And, how should we consider
the next futures of organisations and work?
For this article, I am drawing on the new book, Aftershocks
and Opportunities – Scenarios for a Post-Pandemic Future (Talwar, R., Wells, S., & Whittington, A. (Eds.). (2020). Aftershocks and Opportunities – Scenarios for a Post-Pandemic Future. London, Kent: Fast Future Publishing) for which I am a co-editor
and contributing author.
Navigating a New Landscape
If we think about the world as we came into the COVID-19
pandemic, we were constantly talking about a more complex, multifaceted world.
There were issues around how globalisation was working, tensions around economy
and trade, ongoing regional tensions and conflict, and as a society we were
coming to terms with increasingly pervasive technology.
The emergence of COVID-19 added a new dimension to those
complexities; limiting economic activity, the rapid creation of funding
mechanisms for businesses and furlough schemes for employees, challenging the
notion of globalisation as nations sought supplies of critical products from
local producers, and also the use of pervasive technology to monitor
individuals’ health as part of track and trace strategies.
The pandemic and governmental responses to it have
highlighted issues of sustainability—the UN Sustainable Development Goals are a
wonderful template to help us think through the different dimensions of
sustainability. The goals cover health, cities and communities, jobs and
economic growth, all of which have been brought into sharp focus during the
pandemic. One of the interesting factors to have emerged has been the positive
impact on the environment through lockdowns and resulting travel restrictions.
There are some interesting lessons both on the importance of sustainable
economics and a sustainable society together with the positive impact that we
can have on the environment if we choose to take action to limit harmful
emissions.
As we move through the pandemic a critical question relates
to not wasting the opportunity of a crisis: should we seek to restore the old
order or work toward a total system reboot? On the one hand, many people talk
about the folly of going back to the way we were; returning to the old normal.
Equally, there are many complications and uncertainties about the impact of a
total system reboot. So perhaps “radical and revolutionary” is beyond reach for
now, and maybe rapid evolution will prove to be the name of the game.
The love of facts has become a critical issue; from
understanding the underlying assumptions built into models supporting
governments’ policy decisions designed to cope with the pandemic to information
shared on social media platforms both knowingly and unwittingly false. Many
people fell foul of dangerously inaccurate information in the early stages of
the pandemic, sharing it across their networks under the misapprehension they
were helping their friends and contacts. At the other extreme we have seen
leaders make outrageous statements of their administration’s handling of the
responses to the crisis. Going forward,
there will be a strong desire to communicate consistent and accurate
information if we want to successfully adjust people's behaviour in future
lockdowns, for example.
Government crisis responses have come into sharp focus as
the degree of preparedness has varied significantly from country to country.
Whilst some countries have fallen back on previously developed plans for their
responses, others have reacted quickly to the pandemic and put some amazing
mechanisms in place that would under normal circumstances go against the
political doctrine of the government in power. But it does cause us to question
how prepared we should be for major disruptions in the future.
Preparedness leads into responding with resilience and what
we have seen is governments taking different views about securing supplies of
critical products (ventilators, medication, and personal protective equipment,
for example) which could change procurement decisions and supply chains in the
future as home production and warehousing is seen as more important than cost
savings of “just in time” inventory
management. Resilience to unexpected shocks will be critical, at both the
governmental and the enterprise level.
The Next Futures of Organisations and Work
Organisations need to be more “future proof” and resilient
to shocks and disruption. The most future proofed organisations work on three
time horizons in parallel:
- The first is a need to ensure operational excellence, to win
the race for the current year by meeting commitments made to stakeholders.
- The second time horizon is when we take a step back and we
search for future growth. We look out one to three years perhaps—typically
called strategic planning—and extrapolate the trends that we see into the
future. This gives a sense of confidence that we know how the near term future
is going to play out.
- But future proofed organisations also work on a third time
horizon in parallel, looking four to 10 years into the future; trying to understand the future drivers and
get a sense of the weak signals emerging that could help inform new views of
the future. The objective here is not necessarily to take specific action now,
but to build preparedness about policy, strategy, and future investments.
Foresight provides valuable insight to the potential reshaping of our business
and business model so we stay relevant in the eyes of customers and clients.
Adopting future-proofing processes is part of accepting a
mindset challenge and part of changing organisational DNA. The choices here
seem to be playing by the current rules; do what we’ve always done, so we get
what we’ve always got; or creating and playing by new rules, innovating to
create disruptive ideas in your chosen market place. The issue here is that by
aiming to get what we’ve always got, we stand still. Or do we? In the meantime
the market progresses, quick thinking existing competitors and new competitors
come into the market and take share from us. Aiming for the status quo is
tantamount to moving backwards. The challenge for future success relies on
increasing innovation, creativity, adopting digital technologies, creating a
new culture and imbed behavioural change that may acknowledge heritage but that
doesn’t restrain the enterprise.
Mindset then throws up a challenge of achieving
extraordinary leadership. In the past we have found consensus on the way ahead
and have been able to regard the future with manageable levels of uncertainty.
This is the realm of ordinary management. Increasingly we are unable to reach
consensus about the way ahead, in part because the external environment is
increasingly uncertain. This is the realm of extraordinary leadership.
Our next leaders will need to be capable of imagining and
experimenting their way to the future. Extraordinary leaders will have a new
configuration of existing stills at their disposal including foresight, systems
thinking, competence in working with uncertainty and complexity, understanding
the impact of exponential change on employees and those around them, developing
and enhancing relationships, collaboration, communicating with clarity,
exhibiting empathy and cultural and situational awareness. Extraordinary
Leaders will also be digitally literate with the ability to understand and pose
the right questions about the potential and challenges of introducing new
digital technologies to the enterprise, and be aware of the potential impact of
those technologies on people, on work, on jobs, and on society more broadly.
Education and training systems need to take account of
digital literacy, of what are often called “soft skills,” and new ideas of
leadership. As automated technology takes on more of the tasks that people have
focused on in the past, we need to ensure that education and training refocuses
on those skills that make us human and allow humans to make a significant
difference to the enterprise. And that means rethinking work; not just the work
we do, but the culture at work, the degree to which we are going to continue to
work remotely, and the empowerment and trust that organisations and leaders
will need to exhibit in managing and leading people effectively in their
new-look enterprises.
Summary
For me, there are eight critical themes that emerge; four
each from Navigating a New Landscape and The Next Futures of Organisations and
Work. They are:
- Understanding the context for how we got to where we are and
how it informs the future
- Creating, enabling, and embracing cycles of experimentation
and learning
- Focusing on sustainability and ensuring that when we think
of sustainability it is in a balanced context taking in the economy, social
issues (health, inequality), as well as the environment
- Communicating with clarity and enabling dialogue to help
understand the nature of change and what it might mean for people
- Adopting a new mindset that allows us to un-package what's
been successful for us in the past and consider what needs to change for us to
continue to be successful in the future
- Adopting a new package of leadership skills and exploring
what it means to lead
- Educate, train, and learn for a new future; building on the
past but not being constrained by it
- Rethink work; what we mean by work, how jobs might change,
and how we look at the role that humans have in the context of using
increasingly automated systems.
As other commentators have said, it would be very careless
to waste the opportunities presented by such a crisis.
Click here to watch a
video of a presentation recently delivered by Steve on behalf of the Institute
of Leadership and Management.
Click here for more information about the book Aftershocks and Opportunities – Scenarios for a
Post-Pandemic Future
Email steve@informingchoices.com if you would like to
discuss Steve presenting these ideas to your team or at your event.
Image Credit: Alexas Fotos /
https://pixabay.com/illustrations/office-work-vacations-recovery-1548293/
