By Rohit Talwar, Steve Wells, Alexandra Whittington
We are seeing an accelerating pace of development and widespread embedding of algorithms that replicate core human intelligence functions from language and image processing to planning, reasoning, and decision making. The next three decades of artificial intelligence (AI) development may provide the opportunity to create valuable and previously unthinkable customer experiences that would require new levels of human trust in smart machines. In a post-AI world, is the future still human?
Enhancing Human Activity
Artificial intelligence technology is gaining rapid traction
in three key areas: supporting human decision making e.g. fault diagnosis;
freeing up humans from routine tasks e.g. service chatbots; and undertaking
activities at a scale and speed that is beyond human capability e.g.
identifying persons of interest in a crowd. The use of AI-enabled tools opens
up the potential to draw on vast volumes of data. AI technology is being
deployed ever more widely to free up humans to do tasks that require the kinds
of creativity, problem solving abilities, and communications skills that are
currently beyond most AIs.
A Hidden Technology
It’s clear that the prospect of an enhanced workforce is
what makes AI an attractive and profitable proposition. However, the business
case for AI may not be enough to sustain public support for the technology.
Much of the positive hype around AI has focused on a few key points, such as
operational efficiency. The oft highlighted negatives are the potential to take
jobs from human workers.
Human-Machine Cooperation
The potential to collaborate with AI is already driving a
number of applications. While today’s AI interactions tend to be mundane
(checking the traffic or the weather, autocorrect) future cooperation between
humans and machines may open new frontiers of the human experience such as
superhuman strength, bionic capacities, and enhanced sensory perception.
Algorithmic decision-making tools at our disposal would put decision making,
and fact-checking in the hands of AI and robots. Furthermore, personalized AI
systems might one day know us better than we know ourselves.
AI’s Societal Impact
Experts have forecast other benefits of AI including that
someday it could have a meaningful impact on all of our lives in different
ways, even affecting the most disadvantaged people in society. There is a
symbiotic relationship at work, too, where as we change AI it also changes us.
For example, a growing intimacy with AI may introduce new ideas about robot
rights and questioning sentience might impact how robotic labor is utilized in
the future.
AI is for Everyone
For these reasons, and more, it’s important that AI be
applied in a way that is not just technologically innovative but revolutionary
in terms of advancing civic engagement, emotional intelligence, social bonds,
interpersonal skills, and enhancing humanity overall.
Finding the right AI-to-human ratio in every situation will
require thoughtful experimentation to determine the appropriate level of
automation.
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